Shipping and Returns
We ship orders Monday to Friday. All orders received on the weekend will be shipped the following Monday excluding bank holidays.
All orders are shipped securely and fully insured by us. In the event of lost or damaged orders it is we, not you, who bear full responsibility for sorting things out and getting a resolution as quickly as possible.
We can usually ship from dispatch to Europe within 3 to 5 business days. Outside Europe shipments may take up to 14 business days. Most of us are currently working at home, but orders are still going out. Please be patient as orders may take a little longer than usual arrive.
We can ship our products to almost every country in the world with competitive shipping rates. All orders are sent using secure, tracked and insured courier services and will require a signature upon delivery. The cost of shipping to the EU and UK is always FREE. Costs outside the EU and UK depend on the weight and size of the product you order.
Shipping outside Europe.
Shipping outside Europe is made via priority mail international or express mail international. Due to varying sizing regulations, not all shipping options are available for every country.
When you place an order, it will notify you that we will email you shipping costs. This generally takes about 2 business days because we need to physically pack up and weight the item. You are under no obligation to purchase until you confirm a shipping method.
We ship far and wide and we’re pretty proud of that. However, we are not responsible for customs and duties determined by each country’s(outside Europe) individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.
If you make a mistake in your address, please contact us immediately. We can sometimes intercept the package and have it corrected for you.
30 Day Moneyback Guarantee
If you change your mind… or up to 30 days after your original purchase, you are welcome to return the unused and undamaged products to us for a refund your entire order less the original shipping fees. Under these circumstances you will be required to return the goods to us in the same condition they arrived in.
Easy Replacement Parts.
If you ever need parts for a set you purchased here, even years later, enjoy reassurance that your set is not a loss because we can easily identify and source paid replacement parts if they are lost or broken.